Job Description:

DXC Technology Security Services organization provides security service operations to DXC's outsourcing customers.

The SOC Analyst is responsible for delivering operational services to outsourcing accounts on time, on target with quality and work on shifts which include night shifts as well. The SOC Analyst focuses on accepting and analyzing security incidents related to the supported customer environments. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction and predefined Service Level Agreements. He/she works in close relationship with other teams and is under direct supervision by the team management.

Primary Responsibilities:
Incident Logging, Categorization, Prioritization, Management and Closing:

Open an Incident record (where not already automated) for each Incident to record and track all relevant information, as well as provide a complete history of events and activities throughout the incident lifecycle
Categorize and prioritize the Incident so that it can be handled quickly and efficiently
Prioritize the incident based on the Incident’s urgency and impact on the business
Upon closing the incident verify that the categorization and closure code of the incident is correct
Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA
Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates

Technical Responsibilities:

Do generic troubleshooting within the applicable technology platform that Cyber Security Analyst is responsible for
Escalation to Security support teams as needed

Key Skills and experience required:

Education (degree) and experience required:

Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems, or equivalent certifications (MCSE, MCP, Oracle/MCDBA, HP-UX, CCNA, CCNP, SNIA)

Other requirements:

Fluent in English
Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line – the position is on shifts, incl. night shifts
Strong interpersonal and security skills
Good communication skills and customer centric focus - ability to communicate clearly and in a timely manner with all customers, partners and users, internal and external
Good analytical skills
Team player - ability to collaborate and cooperate with members of team and members of other teams
Ability to pro-actively learn new technology, processes and other skills
Able to pro-actively search for solutions from knowledge bases, support, documentation and other information
Keen interest in continual learning and professional development
Time management skills and ability to multi-task and prioritize assigned tasks, problems and requests in a high-pressure environment
Flexible, self-motivated with the ability to work under pressure in an international and culturally diverse organization

In return, we offer:

Continuous learning and technical training opportunities
Great opportunity for professional development in the IT field
Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
Competitive remuneration package
Medical insurance
4 days additional paid leave (total:24 days)
Food vouchers
Life insurance
Corporate Badge Program
Wellness Program

If you feel comfortable with the above-mentioned requirements, please send us your CV in English.

Please note that only shortlisted candidates will be contacted.

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