Job Description:

Responsibilities:

To facilitate the successful installation and maintenance of the customers’ software systems, including off site and on site work. You will be encouraged and expected to develop your professional technical and consulting skills.

Your day to day tasks will include:

Delighting the customers with exceptional customer service
Pre-sales assistance when required
Implementation planning and the delivery of value added work, to scope, deadline and budget
Running client workshops on business processes, business requirements and system design
Business and systems analysis and documentation
Product design and gap analysis to standard product functionality
Production of design, system, user and procedural documentation
Application configuration and setup
Provide system training to both internal and external clients
Development and delivery of testing strategies
Liaising with on-shore and off-shore development teams to deliver robust solutions on time
Managing change control
Design and execution of data migration strategies
Go-live and post-live support
Ad-hoc tasks as and when required by your team lead

Skills and Experience

Technical:

4+ Experience in Dynamics CRM(2011, 2013, 2016 & D365)
2+ Experience in .net
Enhance/ Customize Dynamics 365(CRM) for customers based on their business requirements.
Must have expertise with .NET, Web Services and WCF design and development.
Very good understanding of HTML/HTML5, XML, CSS & Dynamics 365(CRM) SDK
Very good understanding of Plug-in, custom workflow assembly framework
Experience in using Web API’s
CRM Client side scripting (JavaScript).
Customize OOB CRM Reports and develop custom SSRS reports.
Integration with other third party applications using Autosys, SharePoint (Document Management System).
Good to have knowledge on Data migration and integration using Dynamics CRM tools (Scribe, Kingsway Soft, SSIS, Power BI)
Good to have the knowledge of Power Apps, Logic Apps, CRM Mobile Application, Resco, Click Dimensions and other CRM Add-ons.
Required to demonstrate credibility with the client.
Proven consulting experience
Good listening skills, with the ability to quickly resolve problems, action solutions with the ability to work under pressure
Understanding and assimilating information from various sources.
Being able to recognize and deal with conflict or sensitive situations
Commercial awareness and total dedication to delivering maximum return on investment for our clients
Self-motivated and driven to achieve professional success in a team based consulting environment.
Experience designing and coordinating multi-site or multi-national implementations
Microsoft Dynamics CRM accreditation.

Personal Skills

Driven to continually improve your personal skills and improve both our client’s business and their clients’ businesses
Fluency in English both written and verbal
Strong team-leading skills including the ability to support other team members in achieving their objectives
A clear ability to organize your own time and resources
Effective and clear written communication skills
Effective communication with senior management as well as junior staff at our clients

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