Job Description:

Timing : Work for any time zone including US hours

Experience : 3 to 8 years

Coordinate, standardize, and lead all ITIL Problem management activities ensuring root cause and prevention is identified.
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
Ability to develop collaborative relationships with technical support, customers, partners across the business at all levels.
Strong communication, presentation, and demonstrate strong interpersonal and communication skills.
Ability to navigate complexity and create collaborative, cross-functional solutions.
Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution.
Prepare statistics, KPI and trend reports for use in the problem management process.
Identify problems through the review and focus on optimizing processes.
Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently.
Coordinate, convene and facilitate major incident and problem review meetings.
Ensure the problems progress through the Problem Management process in a timely and prioritized fashion.
Develop trend analysis and prepare service improvement plans to address identified gaps.
Interlock with other service management process
Identify and implement service improvements for different process area.
Accountable for overall process efficiency and effectiveness.
Prepare and share various contractual and ad-hoc reports.
Working hours – 24 x 7 (rotation shift) or Customer Time Zone

Work Environment

Office environment

We're sorry… the job you are trying to apply for has been filled.