Job Description:

Key Skills – SQL Skills, Insurance (P & C), Business Analysis, L1-L2 Support

Key Duties

Supporting client’s existing configurations and day-to-day queries.
Using analytical skills to debug and troubleshoot configuration or systemic issues.
Conduct triage and analysis of support requests from the client whilst adhering to contracted SLA’s.
Estimation and design of solutions to insurance issues.
Gathering and interpreting client business requirements.
Documenting and planning of fixes/changes required.
Development of fixes/changes utilising both SQL Server /Oracle and Xuber Products/application tools.
Conducting developer testing and peer reviews.
Deployment of fixes/changes into client systems adhering to client specific release processes and audit requirements.
Communicating with client at all stages of development lifecycle to provide excellent customer service.
Demonstrate fixes/changes with end users and assist in QA and UAT testing efforts.
Work a shift pattern or On-Call rota within the support team to cover core contracted support hours.
To design, develop, review and execute system test scripts.
To prepare technical system documentation as reference for testing and support as required.
To proactively and effectively work with internal and external teams when required to achieve issue resolution.
To proactively escalate issues with line manager when required.
To proactively ensure that coding standards and best practice approaches adhered to and updated when required.
Entering time reporting in to current time reporting system on a weekly basis to allow invoicing to occur.

Key Relationships

The Client – DBA’s, BA’s, End Users, Project Managers, Client Manager
Internal Customers – DBA’s, Project Managers, Project Teams, QA Testing Teams, Support Team Members
Management - Line Manager, Office Manager, Senior Management

Experience & Requirements

Good hands on SQL experience
Excellent problem solving skills.
Knowledge of development life-cycle best practices
Hands on experience in Insurance Domain (P&C).
Knowledge and understanding of database design best practice
Worked in either a BA or second line software support role
Ability to produce documentation to a high standard.
Ability to work on your own as well as part of a team.
Excellent communication skill across all communication mediums to include face to face meetings, conference calls, web ex sessions, status reports and e mail correspondence
Ability to advise and influence client directions in relation to scope, time, costs and approach.
Ability to take decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
Self-starter.
Availability to travel to client sites both domestic and international should the need arise.
Hard-working, enthusiastic and enjoys being challenged.
Able to demonstrate examples of learning new software tools/products.
Minimum 2 years active experience of using SQL Server/Oracle. Must be confident in all aspects of SQL including:

- Stored procedures / Triggers / Views / Functions / Indexes.

- Table creation and maintenance requiring detailed data entry.

Desirable Criteria

The ability to confidently present information to internal and external clients
Ability to conceptualize and build complex system architectures using Xuber Products and the database together. Ability to interpret errors in order to resolve problems.
Minimum 4 years’ experience of or exposure to insurance industry practices and/or systems.
Experience in data analysis and reporting.
Understanding of metadata systems.
ITIL Qualification

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