Job Description:

Key Responsibilities:

• Lead end-to-end implementations and enhancement projects in SAP C4C (Sales and Service).
• Conduct requirement workshops with stakeholders to define and document business processes.
• Perform fit-gap analysis and prepare functional specifications for system configurations and custom developments.
• Configure and customize:
  • Sales processes (Leads, Opportunities, Accounts, Contacts, Quotes, Activities, etc.)
  • Service processes (Ticket/Case Management, SLAs, Entitlements, Workflows, and Notifications)
  • Business Rules, Approval Workflows, and Intelligent Routing
  • Email templates, communication channels, and business roles
• Collaborate with the technical team for SDK/PDI extensions, KUT enhancements, and UI adaptations.
• Work with integration teams for SAP CPI/BTP-based integration with S/4HANA, ERP, and third-party systems.
• Conduct testing (SIT, UAT), training, and post-go-live support.
• Document configuration changes and maintain solution design documents (FDDs, configuration workbooks, and test scripts).
• Ensure alignment with SAP Best Practices and C4C standard design principles.

Required Skills & Competencies:

Functional Expertise

• Deep understanding of SAP C4C data model — Accounts, Contacts, Products, Installed Base, and Service Objects.
• Hands-on experience with:
  • Sales Cloud: Lead, Opportunity, Activity, and Quotation Management
  • Service Cloud: Ticket/Case Management, SLA, Workflow, Installed Base, and Knowledge Management
  • C4C Administrator Functions: Code List Mapping, Scoping, Fine-Tuning, and Business Configuration
• Strong knowledge of C4C Analytics, Reports, and Dashboards.
• Proficiency in Workflow Rules, Approval Processes, and Business Role Management.
• Familiarity with language adaptation and UI personalization features.

Integration Knowledge

• Proven experience integrating C4C with:
  • SAP ERP/S4HANA (Customer, Material, Pricing, and Document Replication)
  • SAP CPI / SAP BTP Integration Suite
  • SAP Marketing Cloud / SAP Emarsys / SAP CPQ / SAP FSM (optional)
• Good understanding of OData, SOAP, IDoc, and Web Service Communication mechanisms.

Technical Understanding (Good to Have)

• Basic knowledge of PDI (Partner Development Infrastructure) and SDK enhancements.
• Familiarity with KUT (Key User Tools) for field additions and custom logic.
• Exposure to SAP BTP extensibility using CAP and Event Mesh is a plus.

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