Job Description:

Role: Field Technician-Desktop Support-Onsite Calgary AB

Location: Calgary AB
 

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Role

Full-Time position provides on-site helpdesk & and field support to customers. Performs installations, repairs, upgrades, software downloads and maintenance on hardware and equipment.

What you will do:

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

• Instructs customers in the operation and maintenance of systems/equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

• Mobile Device Support

• Assist with on-boarding

• Office Renovation Support

• Logistic support

• Reactive Office Space Support

• Meeting room support

• AV support

• Printer Support

• Infrastructure Support

• Server Room support

• Ticket work/monitoring via SNOW

Who you are

• High school diploma or G.E.D.

• 1-2 years of service desk or field support experience

• Experience working with the hardware, software, and equipment products. Hands on experience a must.

• Associates degree or equivalent experience with service desk and field support in a manufacturing facility

• 2-3 years of service desk or field support experience

• Experience working with the hardware, software, and equipment products. Hands on experience a must.

• Good interpersonal skills to work with customers and other unit personnel

• Good analytical and problem-solving skills

• Good communication skills

• Good time management and organizational skills

• Ability to resolve hardware and equipment problems

Work Environment

• Office environment (Calgary, AB)

• 3 days at the office and 2 days from home (M-F 8 to 5)

• May require weekend work or on call work

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.