Job Description:

Essential Job Functions:

• Lead and manage a team of application support engineers responsible for maintaining and supporting critical insurance platforms and applications.

• Ensure high availability, performance, and reliability of production systems through proactive monitoring, incident management, and root cause analysis.

• Collaborate with cross-functional teams including engineering, infrastructure, product, and business stakeholders to resolve issues and support business operations.

• Provide mentorship, coaching, and performance management to team members, supporting their professional growth and development.

• Oversee incident, problem, and change management processes in alignment with ITIL best practices.

• Drive continuous improvement initiatives to enhance application stability, reduce incidents, and improve support processes.

• Lead technical troubleshooting and escalation management for complex production issues impacting insurance applications.

• Manage resource planning, support coverage, and operational priorities to ensure timely resolution of service requests and incidents.

• Partner with development teams to support application releases, deployments, and production readiness.

• Foster a culture of collaboration, operational excellence, and continuous improvement within the support organization.

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.

• Typically 10+ years of relevant IT experience, with at least 4+ years in an application support leadership or management role.

• Experience supporting enterprise applications within the insurance or financial services industry.

• Strong knowledge of production support operations, incident management, and service management frameworks (ITIL).

• Experience managing large-scale business-critical applications and production environments.

• Strong troubleshooting, analytical, and problem-solving skills.

• Proven leadership experience managing technical teams and coordinating cross-functional initiatives.

• Excellent communication, stakeholder management, and team leadership skills.

Other Qualifications:

• Experience supporting policy administration, claims, billing, or other insurance core systems is preferred.

• Familiarity with cloud environments, monitoring tools, and enterprise application architectures is a plus.

• ITIL certification or relevant operational certifications are a plus.

• Advanced degree in a related field is considered an advantage.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $118,700 – $220,500.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.