Client Success Manager – HSS
- ID de trabajo: 51576445
- Categoría: Account Management
- Tipo de empleo: Full time
Job Description:
We're building something special at DXC Technology!! DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone."
We’re excited to be recruiting for an experienced Client Success Manager (CSM) to join our High Secure Services (HSS) Territory, supporting Consulting and Engineering Services (CES). This is a fantastic opportunity for an experienced client-focused professional who is motivated by building trusted partnerships, delivering meaningful outcomes, and making a real impact in complex, high‑value environments.
At DXC, Client Success Managers play a vital role in shaping how our clients experience our services. This role offers genuine scope to influence strategy, support innovation, and work collaboratively across multidisciplinary teams — all while developing your career in a supportive, inclusive, and flexible environment.
The HSS Territory Client Success Manager (CSM) for Consulting and Engineering Services (CES) serves as the primary point of contact and trusted advisor for clients, overseeing the execution of all contracted obligations on CES offerings and increasing the value DXC brings to grow client outcomes. The CSM is committed to meeting in-year revenue, growing TCV for deals, delivery performance and margin objectives while building strong, lasting relationships with clients across all sectors in the HSS Territory. This role takes responsibility for commercial, operational and tactical issues and risks, ensuring every aspect of the client journey is proactively managed to achieve results that align with customer goals and the High Secure Services (HSS) Territory’s strategic direction.
The HSS Territory comprises multiple sectors, with a diverse client base and a growing range of services including Apps Development, ServiceNow, AI and Consulting, alongside the existing Global Infrastructure offerings such as Cloud Platforms and Modern Workplace.
Key Responsibilities
Client Relationship Management: Establish and strengthen executive-level partnerships with key stakeholders, gaining a deep understanding of their business, mission and operational goals, challenges, and needs at every level. Customer Advocacy:
Represent client interests within DXC, advocating for enhancements and improvements. Act on feedback to drive customer satisfaction and loyalty. Proactive Support & Issue Resolution: Anticipate needs, address problems promptly, and offer strategic advice.
Be the escalation contact for all service or product concerns, resolving issues quickly.
Renewals & Growth: Manage renewal cycles, identify upsell and cross-sell opportunities, and partner with sales and Client Partners to increase account value.
Financial Ownership : Together with the Client Partners, oversee account financials, including forecasting and budget compliance.
Drive cost improvements, ensuring financial targets meet both DXC and client expectations. Account Strategy & Planning: Create and execute strategic account plans with internal partners.
Lead quarterly business reviews, report progress, and align on future goals and innovation.
Risk Management: Track account health and lead proactive strategies to retain clients and reduce churn risk.
Team Leadership & Collaboration: Coordinate with HSS leaders including Secure People Leads, Chief of Staff, Delivery Stream leaders, delivery leads, and other teams for smooth client delivery.
Promote excellence and ongoing capability change within the HSS Pillars and DXC Offering Capabilities via transformation and continuous improvement. Onboarding & Adoption:
Lead clients through onboarding, ensuring they can easily adopt and use DXC solutions.
Tailor the process to each client, helping them realise value early.
Core Competencies and Skills
·Ability to build and maintain executive relationships with gravitas, integrity and influence
·Strong strategic thinking, business insight, and contract knowledge
·Outstanding communication skills, verbal, written, and presentation for representing DXC at client or industry events
·Financial know-how including P&L management, forecasting, and budgeting
·Proven record in driving operational excellence and improving services
·Proactive problem solving and solid crisis management skills
·Experience leading cross-functional teams toward shared objectives
·Keen analytical skills for spotting trends, risks, and opportunities
·Comfort with tools like Salesforce, PSA, and data dashboards
·Dedication to professional and team development, including CSM Academy certification and ongoing training
·Commercial acumen and awareness
Success Metrics
- Supporting achievement of the five HSS annual goals:
- Make our numbers (inc Revenue growth, TCV & CM, forecasting accuracy)
- Capable to Deliver
- Happy Customer (inc NPS/CSAT)
- Brilliant Team (inc employee engagement & professional growth)
- Build a long-term future
- Strong client retention and renewal rates
- Reduced client churn and successful risk management
Reporting and Collaboration Structure
- Reports to the HSS Territory CSM Leader and CES UKI Senior Management
- Works closely with Client Partners, Delivery Stream leaders, HSS functional leaders, Sales Support, and Capability Leads
- Acts as the main contact into DXC CES UKI Mgt for Financial metrics and all service and escalation matters
Required Qualifications and Experience
All candidates are required to be UK Nationals, currently holding SC clearance or eligible for vetting
- Bachelor’s degree or equivalent education and experience
- Proven related experience, including client-facing or account management roles.
- Proven success in a similar CSM or strategic account leader position
- Expertise delivering into restricted accounts and knowledge of the CES Offerings
- Capable of achieving the required client security clearance
DXC Values and Behavioral Expectations
- Deliver—Honour your commitments with integrity
- Do the right thing—Lead ethically and inclusively
- Care—Create a culture of trust and support
- Collaborate—Engage fully with the team to achieve results
- Community—Represent DXC with pride and contribute positively to the wider ecosystem
This empowered role ensures every client’s experience of using the CES elements is smooth, strategic, and successful.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
