Job Description:

Job Description: Business Change Consultant

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

At DXC, one of our platinum accounts has a position for a Business Change Consultant. This role will ensure that users are put at the heart of a change delivery, by understanding the likely impact on users and sources of resistance, and tailoring activities to accommodate this. The Business Change Consultant will work as part of a multidisciplinary team and will be highly organised, dynamic, outcome-oriented with excellent communication skills.

Role responsibilities:

• Identify and articulate how proposed changes will affect ways of working, processes and roles.
• Assess and report on business readiness, defining readiness criteria and contributing to go-live recommendations.
• Develop and execute a set of actionable and targeted change management artefacts, including, stakeholder mapping, workforce transition and training plans, readiness checklists and change impact assessments.
• Identify potential change risks, issues and anticipated points of resistance and develop specific plans to mitigate or address the concerns. 
• Ensure change artefacts are produced to defined standards and consistently applied across the programme.
• Integrate change management activities within programme and project plans to ensure coordinated delivery.
• Lead or contribute to the change management team, managing relationships with existing client change management counterparts in complex delivery environments and creating and managing necessary change agent networks.
• Support the development and maturity of the change management community, including establishing best‑practice approaches, facilitating knowledge‑sharing, and helping to teach and upskill colleagues in core change management methods and tools.
• Build senior sponsorship and advocacy for the change and drive creation and ownership of the case for change.
• Support development of the overarching change narrative to align stakeholders with programme vision.
• Understanding organizational context, culture and preferred ways of working for the organisations/areas impacted by a proposed change.
• Managing and maintaining project communication channels such as forums, town halls, frequently asked questions as part of broader Business Change strategy
• Provide mechanisms for hyper care and user support through change implementation.
• Create and manage measurement systems to track adoption, utilization and proficiency of implemented changes, and ensure that user support functions are effectively transferred to business-as-usual ownership at the end of an initiative.
• Support benefits definition and realisation planning by aligning change activities to measurable business outcomes.

What you will bring to the team:

• Strong analytical discipline and attention to detail when producing change plans, readiness outputs and impact artefacts.
• Comfortable working with ambiguity and shaping structure from emerging information.
• Confidence in advocating business change best practice and supporting others to adopt structured methodologies.
• Assess and report on business readiness, defining readiness criteria and contributing to go-live recommendations.
• Excellent stakeholder engagement.
• Ability to create and maintain formal and informal networks.
• Enthusiasm for collaboration and excellent communication skills (written and verbal).
• Creative thinking and problem-solving skills.
• A rational, objective, and detailed approach to business case developments.
• Proficiency in handling multiple tasks simultaneously and switching between tasks quickly.
• Expertise in recording information concisely and accurately.

Desirable Skills and Technologies:

• Experience with large-scale organizational change effort, applying a range of Organisational Change Management methodologies (including Prosci, ADKAR, Kotter) as part of a client facing delivery team.
• Experience and knowledge of change management principles and methodologies.
• Experience defining behaviour change requirements and translating them into targeted adoption interventions.
• Experience facilitating change impact and readiness workshops with SMEs, leaders, and affected user groups.
• Experience contributing to business readiness assessment and defining readiness criteria.
• Ability to develop and quality‑assure core business change artefacts aligned to programme standards.
• Understanding of benefits realisation principles and how change activities support measurable outcomes.
• Exposure to service design, operating model design or process optimisation disciplines.
• Ability to work at all levels of an organisation to influence others and move toward a common vision or goal.
• Strong planning and facilitation skills, with demonstrable experience planning and executing client events such as workshops, town hall meetings, virtual office events.
• Familiarity with Agile program/project management methods, tools and phases of the project lifecycle.
• Exceptional communication skills and customer facing, both written and verbal.
• Ability to work under tight deadlines and manage multiple tasks against set deadlines.
• APMG Change Management Practitioner qualification or equivalent change management professional experience.

What we will do for you:

• Competitive compensation
• Pension scheme

• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events, etc)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.