Job Description:

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

Site based Engineer primarily based on a secure site at Samlesbury, with support required as ad-hoc for other local sites (i.e. Warton and Preston).

Main responsibilities:
As an Analyst, you will be supporting the onsite client with desk side support including:

Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
IMAC’s – Installations, Moves, Additions and Changes
Break-Fix of all in-scope managed devices
Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
Desktop Support including special project activities as they arise
Supporting the client through project managed tasks – mix of onsite and remote work.

Asset Management & Stock Management
Managing the lifecycle of loan user equipment
Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
Act as a central point of contact for the customer
Software and system fault diagnosis, analysis and fix
Take responsibility for stock used and follow the correct procedures regarding stock management
Proactively keeping the customer updated with problem status at all times
Identifying and reporting risk as appropriate in accordance with the guidelines

This is a full-time permanent position working 37.5-hours per week, Monday – Friday between the hours of 07:00 – 19:00; hours will be agreed at a later time with site lead.

Working as part of the DXC team you will gain access to a large library of training courses and accreditations to help further your skills and development.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals with no dual nationality.

This role is primarily site based at Samlesbury, but will involve support for supported sites such within the vicinity such as Warton and Preston. Travel for these sites will be paid travel and driven based on service.

 As an Analyst, you will be supporting the onsite client with desk side support including (not limiting to):
 

Acting as the face of the company onsite, providing support directly with the customer

Manage sites as a team as well as carrying out individual responsibilities

Being open to learning and multitasking is a positive
Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
IMAC’s – Installations, Moves, Additions and Changes
Break-Fix of all in-scope managed devices
Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
Desktop Support including special project activities as they arise
Supporting the client through project managed tasks – mix of onsite and remote work.

Asset Management & Stock Management
Managing the lifecycle of loan user equipment
Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
Act as a central point of contact for the customer
Software and system fault diagnosis, analysis and fix
Take responsibility for stock used and follow the correct procedures regarding stock management
Proactively keeping the customer updated with problem status at all times
Identifying and reporting risk as appropriate in accordance with the guidelines

Shows confidence in supporting the customer in more than one form of support (In person, over the phone, remotely – via Tech Bar Support Sessions).

Essential Skills

Must have, or be able to obtain UK GOV Security Clearance at SC level
Full, clean UK Driving License
Proven trouble shooting skills
Previous experience in a similar role with ITIL environment
PC/Desktop Support knowledge including Microsoft Windows 10/11 onwards

Knowledge and awareness of M365
Excellent communicator both face-to-face & over the phone
Administering Windows Share\File permissions.
Mobile connectivity (E.g. Android/IPhone)
Knowledge of SCCM
Confident break fix knowledge of HP Workstation, Desktops & Laptops
Must be able to deal productively with a high workload with minimal supervision

Great attention to detail
 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.