Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

The Manager / Senior Consultant – Infrastructure & Platform Services is responsible for the design, delivery, and ongoing optimisation of enterprise infrastructure and platform services that support mission-critical business operations. This role provides technical leadership across complex environments, including on‑premises and cloud platforms, contact centre technologies, and shared infrastructure services.

The position combines hands-on technical depth, solution architecture capability, and people and stakeholder leadership, supporting both operational service delivery and transformation initiatives. The role works closely with customers, internal delivery teams, and vendors to ensure resilient, scalable, and secure infrastructure outcomes aligned with business objectives.

Key Responsibilities

Infrastructure & Platform Leadership

• Lead the design, deployment, and support of enterprise infrastructure and platform solutions in multi-site and high-availability environments.

• Provide technical authority and oversight for infrastructure components including compute, storage, networking, voice platforms, and cloud services.

• Ensure infrastructure services meet availability, performance, security, and resilience requirements, particularly for mission-critical workloads.

Solution Architecture & Delivery

• Translate business and operational requirements into scalable, fit-for-purpose technical solutions.

• Perform architecture, detailed design, and technical planning across complex infrastructure and platform environments.

• Support project and program delivery activities, including solution design, build, migration, and transition to operations.

• Lead or contribute to technical workshops, discovery sessions, and solution demonstrations for stakeholders.

Operational Oversight & Governance

• Act as a senior escalation point for complex technical issues, major incidents, and service disruptions.

• Support root cause analysis, remediation planning, and continuous service improvement initiatives.

• Ensure infrastructure services adhere to organisational standards, architectural principles, and governance frameworks.

• Maintain system documentation, design artefacts, operational procedures, and technical runbooks.

Stakeholder & Vendor Engagement

• Partner with business stakeholders, delivery teams, and external service providers to align infrastructure services with operational needs.

• Provide trusted technical advice to customers and internal stakeholders on infrastructure capabilities, risks, and improvement opportunities.

• Support vendor management activities, including technical assurance, service quality review, and solution evaluation.

Strategy & Continuous Improvement

• Contribute to infrastructure strategy, roadmaps, and modernisation initiatives, including cloud adoption and platform transformation.

• Identify opportunities to simplify, standardise, or modernise infrastructure and platform services.

• Promote the adoption of emerging technologies and industry best practices where they add clear business value.

Required Skills & Experience

Experience

• Extensive experience (typically 10+ years) delivering and supporting enterprise infrastructure and platform solutions in complex environments.

• Proven background in solution consulting, technical leadership, or senior engineering roles.

• Demonstrated experience working across multi-site, multi-tenant, or highly regulated environments.

• Experience supporting both operational services and project-based delivery.

Technical Capability

• Strong broad-based infrastructure knowledge spanning:

  • Server and platform infrastructure

  • Networking and connectivity

  • Cloud services (public and hybrid)

  • Voice, communications, or customer interaction platforms

• Experience integrating infrastructure platforms with upstream and downstream business systems.

• Solid understanding of availability, resilience, security, and capacity design principles.

Leadership & Communication

• Proven ability to operate as a technical leader and trusted advisor.

• Strong stakeholder engagement skills, including the ability to communicate complex technical concepts clearly.

• Experience mentoring or guiding engineers and technical specialists.

• Ability to balance technical depth with commercial, operational, and client considerations.

Qualifications

Essential

• Tertiary qualification in Information Technology, Computer Science, Engineering, or equivalent practical experience.

3Desirable

• Industry certifications in infrastructure, cloud, networking, or service management (e.g. cloud platform certifications, networking certifications, IT service management frameworks).

• Experience with IT service management and operational governance frameworks (e.g. ITIL).

Key Competencies

• Technical leadership and solution architecture

• Infrastructure and platform design

• Stakeholder and customer engagement

• Operational excellence and risk management

• Problem-solving and analytical thinking

• Change and transformation delivery

Work Environment

This role operates within a hybrid enterprise environment, supporting both on‑premises and cloud-based infrastructure and platforms. The position may require occasional after-hours support for major incidents, critical changes, or project deployments, particularly for high-availability or mission-critical systems.

Our culture and benefits:

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

We are an Equal Opportunity Employer:

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.