Sr Analyst II Infrastructure Services
- Job ID: 51589995
- Location: Bengaluru, India
- Catégorie: IT Infrastructure Management & Support
- Type d’emploi: Full time

Job Description:
Key Responsibilities
Contract Management
- Manage the full contract lifecycle, including contract review, execution, governance, amendments, renewals, and closure.
- Interpret contractual terms and conditions and provide guidance to delivery, procurement, finance, and leadership teams.
- Ensure compliance with contractual obligations, service level agreements (SLAs), and regulatory requirements.
- Monitor contract performance and identify risks, obligations, and opportunities.
- Maintain contract repositories and governance documentation.
- Support customer audits, internal reviews, and compliance assessments.
Project Management
- Lead contract-related projects, change requests, renewals, and commercial initiatives.
- Develop project plans, milestones, governance frameworks, and risk mitigation strategies.
- Track project progress and ensure timely completion of deliverables.
- Coordinate cross-functional teams involving delivery, procurement, legal, finance, and customer stakeholders.
- Manage project risks, dependencies, issues, and escalations.
- Drive continuous improvement initiatives related to contracts and commercial governance.
Commercial & Financial Management
- Review Statements of Work (SOWs), Change Requests (CRs), Purchase Orders (POs), and commercial agreements.
- Support pricing reviews, contract negotiations, renewals, and margin improvement initiatives.
- Track contract financials, revenue realization, and contractual commitments.
- Identify revenue leakage risks and recommend corrective actions.
- Assist leadership with forecasting, budgeting, and financial reporting.
Stakeholder Management
- Act as the primary point of contact for contractual and commercial matters.
- Build strong working relationships with customers, suppliers, legal teams, and business leaders.
- Present contract status, risks, and commercial insights to senior management.
- Facilitate governance meetings and contractual reviews.
Risk & Compliance Management
- Identify contractual, operational, and financial risks.
- Develop mitigation plans and ensure timely resolution.
- Ensure adherence to organizational, legal, and regulatory requirements.
- Support dispute resolution and contract issue management.
Required Qualifications
- Bachelor's degree in Business Administration, Commerce, Finance, Engineering, Information Technology, or related discipline.
- PMP, PRINCE2, Agile, or equivalent Project Management certification preferred.
- Contract Management certification (IACCM/WorldCC or equivalent) preferred.
Experience
- 6+ years of experience in Contract Management, Commercial Management, or Project Management.
- Experience managing enterprise customer contracts and commercial agreements.
- Experience working in IT Services, Infrastructure Services, Managed Services, or Technology environments.
- Proven experience managing cross-functional projects and stakeholders.
- Experience reviewing SOWs, Change Requests, Purchase Orders, and customer contracts.
Technical & Functional Skills
- Contract Lifecycle Management
- Commercial Governance
- Project Management
- Financial Analysis & Reporting
- Risk Management
- Contract Negotiation Support
- Change Management
- Vendor Management
- Service Level Agreement (SLA) Management
- MS Project, Excel, Power BI, SharePoint, ServiceNow
Behavioral Competencies
- Strong stakeholder management skills
- Excellent communication and presentation abilities
- Strong analytical and problem-solving mindset
- Commercial awareness and business acumen
- Attention to detail and governance focus
- Ability to manage multiple priorities in a fast-paced environment
- Self-driven and results-oriented
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