DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation

Role Overview

The Senior Manager, Account Executive – Insurance (Life & Annuities) is a strategic, client-facing role responsible for overseeing the financial, operational, and delivery performance of 2–3 existing Life & Annuities (L&A) insurance accounts in the BPS. This is not a new-logo sales role. Instead, the Account Executive operates as the Owner of the account, ensuring profitable growth, regulatory compliance, modernization success, and exceptional customer satisfaction.

As an individual contributor (no direct reports), the role requires strong leadership, deep insurance industry understanding, and the ability to influence cross-functional teams. Remote work is allowed, but the requisition must be tied to a specific DXC office.

Key Responsibilities

Grow Your Customers

• Build and deepen trusted relationships with senior leaders across L&A customers, including Operations, IT, Claims, Actuarial, Distribution, Policy Admin, and Customer Experience.

• Conduct regular QBRs aligned to the insurer’s business strategy — including modernization, digital transformation, cost optimization, and regulatory readiness.

• Drive customer satisfaction and experience improvements, targeting a 50+ NPS.

Grow the ISB – Insurance Financial & Delivery Performance

• Achieve 100% of revenue and profit targets for each assigned L&A account.

• Ensure successful delivery of services and solutions across:

  • Policy administration (new business, underwriting, policy servicing)

  • Claims processing

  • Billing & payments

  • Customer experience platforms (portals, CRM, digital servicing)

  • Infrastructure/Cloud operations supporting the insurance ecosystem

  • Legacy modernization and transformation programs

• Monitor contractual obligations including SLAs, E&Os, data privacy, and regulatory thresholds.

• Maintain a disciplined approach to DSO, forecasting accuracy, and AOP alignment.

• Identify and support upsell/cross-sell initiatives such as:

  • L&A modernization projects

  • Cloud adoption and migration programs

  • Data insights/analytics solutions

  • Automation and AI-enhanced workflows

  • Customer experience initiatives.

Forecasting & Strategic Account Planning

• Manage monthly forecasts for revenue, costs, and growth tied to insurer projects, run-rate services, and upcoming renewals.

• Interpret market dynamics affecting L&A carriers—interest rate changes, product pressures, regulatory changes—and adjust account strategies accordingly.

• Build and execute multi-year account strategies aligned to the insurer’s roadmap (e.g., transformation, cost reduction, digital service expansion).

Customer Relationship Leadership

• Serve as the primary point of contact for L&A stakeholders, providing insights on delivery, modernization options, and business value realization.

• Translate business challenges (e.g., aging legacy systems, claims leakage, call center inefficiency) into solution conversations with DXC teams.

• Prepare and deliver executive-level reports, proposals, and value updates that highlight performance, risk areas, and opportunities.

Team Leadership & Cross-Functional Influence

• Lead virtual teams across delivery, solutioning, finance, compliance, and transformation programs supporting the account.

• Provide guidance and leadership to account managers, delivery leads, and SMEs, ensuring strong collaboration and role clarity.

• Ensure the right capabilities are engaged (L&A SMEs, transformation leads, cloud architects, compliance experts) to support customer outcomes.

• Promote learning, professional growth, and a culture centered on customer success and operational excellence.

Own the Business – Insurance Accountability

• Be a role model for DXC values, demonstrating integrity, discipline, and accountability.

• Understand and manage the contractual, financial, reputational, and regulatory risks specific to insurance engagements, including:

  • Data privacy and security

  • Claims and policy data accuracy

  • State regulatory compliance (e.g., DOI requirements)

  • Customer information handling

• Ensure all transformation and run-rate services are executed with compliance, audit-readiness, and quality.

Basic Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.

• 8+ years of experience working with or within an insurance organization (Life & Annuities strongly preferred).

• 3+ years in account leadership or client-facing delivery roles managing large-scale insurance accounts or programs.

• Demonstrated success achieving revenue and profitability targets while delivering high-quality services.

• Strong strategic planning, communication, and relationship-management skills.

• Familiarity with L&A systems, processes, and ecosystem solutions (policy admin, claims, billing, distribution, digital CX).

• Continuous learner with strong interest in industry trends—AI in underwriting, cloud, modernization, regulatory changes, etc.

Preferred Qualifications

• Advanced degree in business, insurance, or a related field.

• Relevant certifications:

  • Certified Account Manager (CAM)

  • Certified Strategic Account Manager (CSAM)

  • Insurance-specific certifications (e.g., LOMA, ALMI, FLMI) are a strong plus.