Job Description:

Strengthen our team as our 2nd Line AV Support Specialist onsite at our Galway Office. (Onsite 5 days a week). We also may have a similar role in Dublin focusing on meeting room technologies.

We are currently looking for a 2nd Line AV Support Specialist to support core IT operations while leading infrastructure planning, documentation, and innovative technology projects.

Alongside the standard operational topics. Some of the current projects within the scope of the job are aimed at improving and developing our AV standards, meeting room documentation. Developing IT supports using IoT and emerging tech, develop our IT Support Robot. Using the O365 Power suite applications and automation for critical business processes.

This role supports day to day operations while contributing to planning, documentation, disaster recovery and service improvements.

You’ll also support digital transformation initiatives, including the development of Power Platform solutions to automate processes, analyse service data, and modernise legacy systems.

This position offers exposure to project management, operational management, AV standards development, and enterprise automation within a diverse and inclusive team.

What you will be doing:

Operational & Technical Support

• Provide advanced support and troubleshooting for meeting room tooling.
• Maintain and manage meeting room equipment across the core business portfolio.
• Perform disaster recovery planning, testing, and documentation.
• Collaborate with 3rd level technical teams and external vendors on infrastructure and installations.
• Monitor vendor performance, support procedures, and escalate issues as required.

Power Platform & Automation

• Design, develop, and implement Power Platform solutions using Canvas Apps, SharePoint, Data Factory and Power Automate workflows
• Create and customise various data entities, forms, views, and relationships.
• Support data migration from legacy systems to new systems.
• Develop dashboards, reports, and analytics using Power BI.
• Integrate Power Platform solutions with Microsoft 365, Dynamics 365, and third-party systems.
• Ensure all solutions follow security, governance, accessibility and best practices.

Data, Reporting & Process Improvement

• Analyse ServiceNow ticket data and meeting room performance metrics.
• Gather, clean, and validate data from multiple sources.
• Build reports, dashboards, documentation, and applications to improve visibility and decision making.
• Drive process automation and service improvements using agile and data driven approaches.

Project & Knowledge Management

• Lead and deliver IT and AV related projects to successful completion.
• Produce and maintain comprehensive technical documentation.
• Drive testing, training, and knowledge transfer 2nd level support teams.
• Build action plans to improve user experience, processes, and product innovation.
• Foster strong working relationships across IT, business stakeholders and vendors.

What We're Looking for:

• Proven experience in 2nd Level IT Support, technical support, or technical implementation roles. And experience of AV support is essential
• Experience of managing plan events and meeting rooms but also is proactive, can work behind the scenes to make the events run smoothly.
• Strong experience with:
  • Windows, macOS, iOS, Android
  • Microsoft 365 and Power Platform
  • IT asset management and ticketing systems (e.g. ServiceNow)
• Hands-on experience with Power Apps, Power Automate, Dataverse, and Power BI.
• Solid understanding of AV, meeting room, and Unified Communications technologies.
• Experience working in Agile environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Proven ability to work independently and collaboratively.
• Excellent communication skills and strong customer focus.
• Demonstrated interest in process improvement, automation and innovation.

Meet the team

The local IT team develops and provides products and services to optimize/automate IT infrastructure services, improves work efficiency and liaises with 3rd level Support.

The team provides technical assistance and knowledge to our managed service of 2nd level staff, revises and updates existing programs and submit required documentation.

Handles cross-infrastructure topics to perform all tasks related to infrastructure integration. Overall monitoring, operating, and supporting of all IT systems in Ireland.

The Managed Meeting Room Service provides 2nd Level onsite support for meeting room technologies across a customer organisation. The team ensures stable, secure, and modern AV, Unified Communications, and collaboration services, working closely with global customer teams and third party vendors.

About DXC

DXC Technology creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. DXC brings together a portfolio that spans software, services, and IT infrastructure to serve more than 1 billion customers in over 70 countries on six continents. 

  

We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.

Employee Benefits:

• As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance
• You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more

What’s Next

Step into a role where your ideas, technical talent, and drive for innovation truly matter—apply now.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.