Job Description:

Job Descriptions

Provide technical expertise to support IT infrastructure especially in Cloud Platform support (e.g., Cloud (Azure/AWS/GCP/Terraform/GitHub/Akamai, etc.) and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractual obligations, established technical standards that support complex business needs in accordance with ITSM process (Incident, Problem, Change, Configuration, Release and Capacity Management).

• Apply expert technical knowledge to administer one or more technology areas in system design, build and administration, security, performance and availability management.

• A broad understanding of the latest developments in technologies, industry specific issues, competitor and vendor activity and initiatives.

• Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

• Contribute to quality and productivity improvement projects, providing analysis of information and documentation.

• Understand a customer's complex organizational structure and support processes, with multiple regions, countries, sites, contact points, processes, people, cultures, etc.

• Ability to become proficient in new technologies and business applications.

• Provide training and documentation on area of expertise and new technology.

Requirements

• Bachelor's degree in IT discipline from universities/colleges, or equivalent work experiences.

• 4 ~ 5+ years’ experience within IT operations of infrastructure services support, operations monitoring and end user support.

• Professional certification such as Azure/AWS/GCP/Terraform/GitHub/ Akamai/etc.

• Excellent communication in Japanese at least certified with JLPT Level 1/N1 or BJT J2 (advantage)

• Excellent understanding of ITSM\ITIL processes, preferably ITIL trained.

• Excellent communication and team environment. customer service skills and the ability and desire to work in a collaborative

• Independent and able to work with less or no supervision

• Demonstrated ability to adapt to a changing and work under high pressure environment

• Work flexibly based on business requirement

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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