Job Description:

DXC Technology is seeking a Microsoft 365 Application Support Engineer to coordinate support cases, Microsoft escalations, operational reporting, and implementation-to-operations handover activities. The role focuses on service request management, Microsoft support case coordination, operational documentation, and knowledge transfer while working closely with internal teams and stakeholders.

Job Responsibilities

• Log customer service requests, provide reference numbers, and monitor support tickets through the CSP Help Desk.
• Coordinate escalations with Microsoft and communicate status updates, workarounds, and resolutions to stakeholders.
• Support Microsoft service credit requests and provide relevant program and product updates.
• Maintain accurate records of subscriptions, license changes, billing inquiries, support cases, renewals, and escalations.
• Prepare operational and usage reports, track open actions, risks, dependencies, and customer decisions.
• Support testing, stabilization, knowledge transfer activities, and administrator handover processes.
• Develop and maintain operational procedures, user guidance, and support documentation.
• Participate in train-the-trainer sessions and knowledge-sharing activities.
• Comply with security, confidentiality, data protection, and corporate governance requirements.

Job Requirements

To be a successful candidate for this role, you have:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Experience in Microsoft 365 administration, application support, or IT service operations.
• Working knowledge of Microsoft 365 tenants, subscriptions, licensing models, and administrative portals.
• Strong service request tracking, documentation, reporting, and stakeholder coordination skills.
• Good English communication skills, both written and verbal.
• Strong attention to detail, customer service mindset, and ownership of assigned tasks.
• Knowledge of Microsoft 365 E5, Exchange Online, and Microsoft Defender for Office 365 is preferred.
• ITIL Foundation and/or Microsoft certifications are preferred.
• Experience working in banking, financial services, or other regulated environments is an advantage.
• Vietnamese language proficiency is preferred.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.