Job Description:

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

Key Responsibilities 

• Provide L2 production support for SAP CRM incidents, service requests, and problem tickets.  

• Analyze, troubleshoot, and resolve issues within agreed SLAs.  

• Perform root cause analysis and implement permanent fixes.  

• Support enhancements, minor developments, and change requests.  

• Work closely with business users to gather requirements and provide functional solutions.  

• Coordinate with cross-functional teams (e.g., SD, MM, FI, ABAP) for integrated process issues.  

• Monitor interfaces, middleware (e.g., CRM–ECC integration), and data consistency.  

• Support system upgrades, patches, and regression testing activities.  

• Maintain documentation, knowledge articles, and support procedures.  

Qualifications 

• Bachelor's degree in a relevant field or equivalent combination of education and experience   

• Typically, 3-5 years of relevant work experience in industry.   

• Proven experience in SAP CRM    

• A continuous learner that stays abreast with industry knowledge and technology  

• 3-5 years of experience in SAP CRM support/AMS projects.  

• Strong knowledge of SAP CRM modules such as Sales, Service, etc.  

• Experience in CRM Web UI configuration and troubleshooting.  

• Understanding of middleware concepts (BDoc monitoring, queues, replication issues).  

• Basic debugging knowledge (ABAP) preferred.  

• Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow).  

• Strong analytical, problem-solving, and communication skills.  

• Ability to work in rotational shifts/on-call support environments. 

What awaits you in DXC:

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 – 20 Days’ Vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• SMART First Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Retirement Program
• Employee Assistance Program

If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us.

We are DXC.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.