Job Description:

Essential Job Functions:

Cloud & Integration Support

• Assist in supporting cloud and integration operations under guidance of senior team members.

• Help monitor and maintain integration processes within the BOOMI platform.

• Perform routine and proactive operational tasks (e.g., monitoring alerts, checking job statuses).

• Provide basic L1/L2 support for BOOMI runtime and infrastructure issues with supervision.

• Document processes, issues, and resolutions for knowledge sharing.

• Assist in administrative tasks such as:

  • Access and permission requests

  • Folder creation and updates

  • User creation (QA and Production environments)

  • Certificate updates (with guidance)

Incident & Request Management (ITIL)

• Monitor and handle basic incident and request tickets assigned to BOOMI.

• Acknowledge and respond to customer emails and inquiries in a timely manner.

• Escalate complex or critical issues to senior engineers (L2/L3 or Ops Leads).

• Coordinate with internal teams to support issue resolution.

• Assist in sending status updates and incident communications.

• Support the team in meeting SLA targets such as:

  • Incident and Request response times (PWT)

  • Resolution timelines (MTTR)

Service Operations & Learning

• Follow established ITIL processes (Incident, Problem, Request, Change, Access).

• Support monitoring activities and help identify potential issues early.

• Contribute to knowledge management documentation.

• Participate in training sessions and knowledge-sharing activities.

• Stay updated on basic cloud and integration technologies.

Basic Qualifications:

• Bachelor’s degree in IT, Computer Science, Engineering, or related field

• Open to fresh graduates or up to 1 year of experience

• Basic understanding of cloud concepts and IT systems

• Willingness to learn integration platforms (e.g., BOOMI) and ITIL processes

• Basic knowledge of any programming/scripting language is a plus

• Good problem-solving, communication, and teamwork skills

Other Qualifications:

• Exposure to cloud platforms (e.g., AWS, Azure) is an advantage

• Familiarity with ITIL concepts is a plus (certification not required)

• Strong willingness to learn, adapt, and grow in a technical support environment

• Ability to follow processes and work in a structured operations setup

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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