Job Description:

Essential Job Functions:

• Drive and oversee the maintenance of a multi-tenant service management blueprint, ensuring alignment with operational and engineering standards.

• Contribute to the execution of the Service Management Platforms strategy, participating in strategic discussions, technology assessments and organizational initiatives.

• Resolve complex technical challenges by researching and proposing solutions, including debugging and troubleshooting production issues, while collaborating with internal teams.

• Handle tickets from low to high priority and deliver timely technical support to resolve user issues and maintain system stability.

• Comply with development standards while identifying and fixing software flaws, conducting regression testing to maintain system stability.

• Manage data imports, exports, and transformations across Service Management Platforms while ensuring data integrity and consistency.

• Create comprehensive technical documentation for configurations, customizations, and processes.

• Participate in all Scrum ceremonies and work as part of an adaptive DevOps team to ensure effective collaboration and continuous improvement

• Provide mentorship and promote a culture of innovation, collaboration, and continuous learning within the team.

Basic Qualifications:

• Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience

• 6+ years of relevant work experience in industry with a minimum of 2+ years of exposure and experience with any of the following platforms: Jira, ServiceNow, Remedy, Halo or other Service Management applications

• Woking knowledge and experience in the following product areas is must: ITSM, ITOM, Integration Hub, Flow Designer

• Woking knowledge of API (REST, GraphQL)

• Woking knowledge of SQL, mySQL

• Familiarity with software development methodologies and best practices

• Proficiency in 1 or more software languages and development methodologies

• Prior experience in a leadership or mentoring / couching capacity

• Willingness to learn and grow in a leadership role

• Strong problem-solving skills

• Strong programming and debugging skills

• Strong organizational and time management skills

Other Qualifications:

– Certifications: ITIL v4 foundation, ServiceNow CSA, CAD

– Micro-Cert of at least one: Platform Analytics, Predictive Intelligence, Application Developer, Agile Development, Integration Hub, Flow Designer, ATF

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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