Job Description:

DXC’s Insurance Software and BPS (ISB) business helps insurers worldwide modernize and manage core operations through deep industry expertise, proven software platforms, and innovative AI-driven solutions.

As a global leader in core insurance platforms, ISB supports policy administration, claims, billing, analytics, and digital engagement across Life & Annuity, Property & Casualty, and Specialty insurance markets. Our solutions help leading insurers transform the policy, underwriting, and claims systems that millions of people rely on every day.

Role responsibilities:

• Lead and manage engineering and technical operations teams responsible for enterprise systems, cloud platforms, infrastructure services, automation solutions, and operational technology initiatives.
• Collaborate with cross-functional stakeholders, application engineering teams, architecture groups, security teams, and business leaders to define technical requirements, establish delivery priorities, and ensure successful project execution and customer satisfaction.
• Provide mentorship and professional development guidance to engineering and operations teams, establishing performance objectives, career development plans, and continuous learning opportunities.
• Contribute to the development and execution of enterprise technology strategy, including cloud modernization, infrastructure transformation, automation, AIOps, Site Reliability Engineering (SRE), and operational excellence initiatives.
• Lead technical reviews, infrastructure design discussions, solution assessments, and architecture governance to ensure enterprise systems meet requirements for scalability, availability, security, resilience, and performance.
• Oversee resource allocation, workforce planning, project schedules, vendor engagements, and financial budgets to optimize delivery efficiency and achieve business objectives.
• Identify, assess, and mitigate technical, operational, security, and delivery risks while driving root cause analysis, incident prevention, and timely resolution of issues affecting business continuity and project delivery.
• Drive automation, intelligent operations, and continuous improvement initiatives to reduce manual intervention, improve incident response, increase engineering productivity, and strengthen operational maturity.
• Establish and monitor operational performance metrics, service-level agreements (SLAs), key performance indicators (KPIs), availability targets, and quality standards to ensure consistent and predictable service delivery.
• Lead cloud financial management and cost optimization initiatives, implementing governance controls, resource utilization improvements, forecasting practices, and cost accountability across enterprise technology environments.
• Oversee security and compliance initiatives, including vulnerability remediation, access governance, audit readiness, disaster recovery, business continuity planning, and adherence to enterprise technology standards.
• Foster a culture of innovation, collaboration, accountability, and continuous improvement across geographically distributed engineering and technical operations teams.
• Manage stakeholder relationships, communicate operational performance and transformation progress to senior leadership, and align technology initiatives with business priorities.

Basic Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field (preferrable).
• High Scholl Diploma (mandatory).
• Typically, 8+ years of relevant industry experience, including 3+ years in a technical leadership, engineering management, IT operations management, or comparable leadership role.
• Demonstrated experience leading enterprise technology operations, infrastructure engineering, cloud platforms, systems management, or technology transformation initiatives.
• Strong knowledge of cloud computing environments, including AWS and/or Microsoft Azure, enterprise infrastructure, virtualization, storage, networking, identity and access management, and systems administration.
• Experience with automation, operational tooling, monitoring and observability, incident management, problem management, change management, and service reliability practices.
• Understanding of IT service management frameworks, operational governance, service-level management, root cause analysis, and continuous improvement methodologies.
• Experience managing technical teams, project delivery, resource planning, operational budgets, vendor relationships, and stakeholder expectations.
• Ability to evaluate technical solutions, lead architecture and design discussions, assess operational risks, and make informed technology decisions.
• Knowledge of cloud cost optimization, financial governance, vulnerability management, security controls, disaster recovery, business continuity, and audit compliance.
• Excellent communication, organizational, problem-solving, conflict-resolution, and team leadership skills.
• Proven ability to lead complex technology initiatives, manage competing priorities, and deliver measurable improvements in service quality, operational efficiency, and business outcomes.
• Experience working with globally distributed teams and coordinating delivery across onshore and offshore environments.

Other Qualifications

• Advanced degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field is a plus.
• Experience supporting enterprise customers across financial services, retail, telecommunications, hospitality, travel, or other complex business environments is desirable.
• Insurance Industry experience is desirable.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

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